btedt Privacy Policy — How We Handle Your Data

1. Introduction

btedt ("we", "us", "our") is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy applies to all users of the btedt website and related services, and should be read together with our Terms & Conditions. By creating an account or using the btedt platform you confirm that you have read and understood this Privacy Policy.

We may update this Privacy Policy periodically to reflect changes in our data practices or applicable law. The date at the top of this page indicates when the current version was last revised. We will notify registered players of material changes by email. Your continued use of btedt after any update constitutes acceptance of the revised policy.

2. Information We Collect

We collect personal data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment and verification services.

Information You Provide

• Registration data: full name, date of birth, mobile number, and any other information required to create and verify your account.
• KYC documentation: copies of government-issued identity documents (e.g. National ID card, passport) and proof of payment method ownership, submitted when required for identity verification.
• Financial data: details of deposits and withdrawals processed through bKash, Nagad, or Rocket, including transaction reference numbers and amounts. We do not store full mobile banking PIN or password credentials.
• Communications: messages you send to our support team via email or chat, including any attachments or supporting materials provided in connection with a complaint or inquiry.
• Responsible gaming data: deposit limit preferences, self-exclusion requests, and time-out configurations that you set voluntarily through your account settings.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and mobile network operator. This data helps us detect fraud, enforce geographic restrictions, and optimise performance for your device.
• Session and usage data: pages visited, games played, bet amounts, session duration, and navigation paths through the platform. This data is used for personalisation, platform improvement, and responsible gaming monitoring.
• Cookies and similar technologies: btedt uses session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire). Cookies are used for authentication, fraud prevention, and analytics. You can control cookie preferences through your browser settings, but disabling cookies may affect platform functionality.

3. How We Use Your Information

btedt processes personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which we process your data are:

• Account creation and management: to register your account, verify your identity, maintain your player profile, and process account changes such as password resets or contact detail updates.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, and Rocket; to maintain accurate transaction records; and to comply with anti-money laundering obligations.
• Platform delivery and improvement: to provide access to games, betting markets, and all other platform features; to monitor and improve performance; and to troubleshoot technical issues.
• Fraud prevention and security: to detect and prevent unauthorised account access, collusion, bonus abuse, money laundering, and other prohibited activities described in our Terms & Conditions.
• Responsible gaming: to monitor betting patterns for signs of problem gambling and to administer responsible gaming tools such as deposit limits, time-outs, and self-exclusion in accordance with your requests.

4. Sharing Your Information

btedt does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment and Identity Verification Providers

We share transaction data with bKash, Nagad, and Rocket as necessary to process deposits and withdrawals. We may share identity and document data with third-party KYC verification providers to fulfil our identity verification obligations. These providers are contractually bound to use the data only for the specified purpose and to maintain appropriate security standards.

Game Software Providers

Third-party game providers such as Pragmatic Play, Evolution Gaming, and Spribe receive technical session data (a session token and your anonymised player ID) necessary to deliver their games. They do not receive your full name, mobile number, financial data, or KYC documents. Game providers are bound by their own privacy policies and by contractual data-protection obligations to btedt.

Legal and Regulatory Disclosure

We may disclose personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, court order, or other binding legal process. We will notify you of such disclosures where we are legally permitted to do so. We may also share data where necessary to protect the rights, property, or safety of btedt, its players, or the public.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our default retention periods are:

• Active account data: retained for the duration of your account plus 5 years after account closure, to comply with financial record-keeping requirements.
• KYC documents: retained for 5 years from the date of submission or account closure (whichever is later), in accordance with anti-money laundering record-keeping obligations.
• Marketing preferences and communications: retained until you opt out or for 2 years of inactivity, whichever comes first.
• Support communications: retained for 3 years from the date of last correspondence, in case they are needed to resolve future disputes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised or aggregated statistical data (e.g. total monthly active users) may be retained indefinitely for analytical purposes.

6. Your Data Rights

As a player on btedt you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details at the bottom of this page. We will respond to all requests within 30 days.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request. We will not charge a fee for exercising any of these rights unless the request is manifestly unfounded or excessive.

7. Cookies and Tracking Technologies

btedt uses cookies and similar local storage technologies to operate the platform, maintain your logged-in session, prevent fraud, and understand how players use the site. We do not use cookies for cross-site advertising or to build third-party marketing profiles.

Types of Cookies We Use

Strictly necessary cookies are required for the platform to function correctly — they enable login sessions, maintain your game state, and process transactions. These cannot be disabled without breaking core platform functionality. Analytics cookies collect anonymised usage data that helps us understand traffic patterns and improve the platform. You can opt out of analytics cookies via your browser settings. Security cookies are used to detect and prevent fraud, bot activity, and suspicious login attempts.

Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close your browser. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. For guidance on managing cookies in popular mobile browsers, refer to your browser's help documentation.

8. Data Security

btedt implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, so your login credentials, financial data, and personal information cannot be intercepted in transit.
• Salted password hashing: we never store your password in plain text. Passwords are processed through a one-way cryptographic hash function with a unique salt, meaning even a btedt employee cannot read your password.
• Access controls: personal data is accessible only to btedt staff and contractors who require it for their role. All staff with access to personal data are subject to confidentiality obligations and receive data-protection training.

9. Children and Minors

btedt is strictly a 21+ platform. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a minor, we will delete it promptly and close the associated account. If you believe a minor has registered on btedt, please contact our support team immediately.

Players are responsible for ensuring that no person under 21 can access their btedt account. We strongly recommend enabling device-level parental controls and keeping login credentials private. If you are concerned that a young person in your household may be accessing gambling services, please visit our Responsible Gaming page for guidance.

10. Changes to This Privacy Policy

We may revise this Privacy Policy at any time. When we make material changes, we will update the date at the top of this page and notify registered players via the email address on their account. Minor changes (such as clarifications of existing practices or corrections of typographical errors) will be published without direct notification.

Your continued use of btedt after any Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with any revision, you should stop using the platform and contact our support team to request account closure and data deletion.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a potential data breach or privacy concern, please contact the btedt privacy team. We aim to respond to all privacy-related enquiries within 30 days.